At Pot Paws, we care about you as a customer, which means it is important for us to handle your personal data in a safe and secure manner.
Pot Paws collects, processes, and controls personal data such as, but not limited to, name, address, phone number, email, and IP address, in accordance with our Privacy Policy. The collection, processing, and control of personal data are carried out to provide you with correct information, deliver your order, and fulfill the agreement you enter with Pot Paws when ordering, to provide the best possible service and user experience, and to fulfill the legal obligations that Pot Paws has as a registered company.
COOKIES
Pot Paws also uses cookies, pixel tracking, and web analytics tools on the website to understand user behavior and preferences on the website and continuously improve our products, services, and user experience. The use of cookies, pixel tracking, and web analytics is in accordance with our Cookie Policy. You can at any time reject or remove these cookies and opt out of being tracked by pixels or web analytics.
By visiting the website, being close to ordering, or ordering products or services from Pot Paws or contacting Pot Paws, you agree to our Privacy Policy. You can at any time refer to our privacy policy to review how and why personal information is collected, stored, and processed, as well as for instructions on how to withdraw given consent and request deletion, correction, or transfer of personal information.
RIGHT TO TERMINATE YOUR ACCOUNT
Pot Paws reserves the right to terminate your account and/or your use of the website. For example, if Pot Paws suspects that you have breached the general terms and conditions in any way. Such termination can be made without prior notice.
LIABILITY
Pot Paws’ liability for errors in connection with delivery is limited to applicable sales terms. Pot Paws bears no direct or indirect responsibility for, for example, but not limited to, incompatibility, delivery delays, downtime, or data loss.
Some of the services provided through the website are maintained by external organizations. If Pot Paws acts as an agent for such services, we cannot be held responsible for any errors arising from their operations. Pot Paws cannot be held liable for any damages caused by using or not being able to use the website. Pot Paws cannot guarantee trouble-free, uninterrupted, and secure access to the website. The website may contain links to other websites outside our control. We cannot be held responsible for content or privacy policies on such websites.
FORCE MAJEURE
We have the right to invoke force majeure in the event of war, war-like events, civil war, revolution, government action, strike, lockout, blockade, natural disaster, or similar circumstances. This means that the agreement may not need to be fulfilled either fully or partially. Should this, against all odds, occur, we will try to inform you. Under such circumstances, Pot Paws will attempt to resolve all issues within a reasonable time frame.
APPLICABLE LAW
These General Terms and Conditions are established in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any disputes under this agreement. The laws of your country may differ from those of Sweden, and there may be additional legal requirements for using this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
RIGHT TO COMPLAIN AND DISPUTE RESOLUTION
Under the Swedish Consumer Purchase Act, you have the right to complain about a product that has defects or deficiencies that existed when you received the product. Your right to make a complaint is valid for 3 years from the day you received the item.
You must notify us within a reasonable time from when you discovered the defect. A complaint made within 2 months from the time the defect was discovered is always considered to be made within a reasonable time. If you wish to make a complaint, please contact us at info@potpaws.se. Do not send back a product before you have contacted us.
If we do not agree on your complaint, we have a dispute. You can file a complaint with the Swedish body for alternative dispute resolution (ADR) at:
Allmänna reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm
www.arn.se
You can also use the EU Commission’s online complaint portal (ODR) when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here: ec.europa.eu. When submitting your complaint, please provide our email address info@potpaws.se.
We will participate in the alternative dispute resolution/online dispute resolution procedure and comply with all decisions made by ADR/ODR.
If you have any further questions about our terms and conditions, please feel free to contact us at info@potpaws.se.